This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
- Shop
- Help
- My O2
- Basket
Sign in or Register
- Community
-
-
- Tech Support
- Access For All
- Volt
- New to O2
-
-
- Pay Monthly
- Pay As You Go
- Business Customers
- O2 Priority
- My O2
- Other Products and Services
- Pay Monthly
- Devices
- Apple
- Android
- Other Devices
- Apple
-
-
- Off-Topic
-
-
- How-to Guides
- Reviews
- How-to Guides
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
- O2 Community
- My O2
- My 02 does not show any details of my account or a...
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
My 02 does not show any details of my account or a Bill - how can I fix this?
Go to solution
GatoBlanco
Level 1: Joiner
- 2 Posts
- 1 Topics
- 0 Solutions
on 02-05-202321:21
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-05-202321:21
My 02 does not show any details of my account or a Bill - how can I fix this? I have tried using various Help options but they just lead me round in circles! My02 recognises my number but doesn't contain any details of the deal I'm on - however my monthly charge has gone up by 40% and I cannot get hold of a human to tell me why!!! Any help out there?!!
Solved!Go to Solution.
Message 1 of 5
1,658 Views
0Kudos
- All forum topics
- Previous Topic
- Next Topic
1 ACCEPTED SOLUTION
Accepted Solutions
Go to solution
Bambino
Level 84: Resplendent
- 23265 Posts
- 1031 Topics
- 3700 Solutions
on 02-05-202323:55
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-05-202323:55
@GatoBlancoSee if this guide helps:How do I get to the 'Download Bill' page? (o2.co.uk)
If it doesn't, speak to customer service in the morning.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
I DO NOT WORK FOR O2
View solution in original post
Message 2 of 5
1,645 Views
1Kudo
4 REPLIES 4
Go to solution
Bambino
Level 84: Resplendent
- 23265 Posts
- 1031 Topics
- 3700 Solutions
on 02-05-202323:55
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 02-05-202323:55
@GatoBlancoSee if this guide helps:How do I get to the 'Download Bill' page? (o2.co.uk)
If it doesn't, speak to customer service in the morning.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
I DO NOT WORK FOR O2
Message 2 of 5
1,646 Views
1Kudo
Go to solution
GatoBlanco
Level 1: Joiner
In response to Bambino
- 2 Posts
- 1 Topics
- 0 Solutions
on 05-05-202313:37
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 05-05-202313:37
Thanks Bambino - Sadly 02 Customer Services are hopeless!!! They simply cannot direct me to where I can see the details of my SIM-only deal!! I'm supposed to be able to: Check my usage and remaining balance, Set up auto top-ups, Manage my O2 Rewards. However when I log into My02 it just says: "You don't have any products or services in this My O2 account." So when I then go and try and register again it says "This phone is already registered" ! And round and round in circles I go! I live in a remote location but next time I'm in town I'm going to look at other providers - there must be one that can actually give me access to statement!!
Message 3 of 5
1,585 Views
0Kudos
Go to solution
pgn
Level 75: Digital Don
In response to GatoBlanco
- 36666 Posts
- 236 Topics
- 1636 Solutions
on 05-05-202320:45
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 05-05-202320:45
Seems like you may have a second MyO2 account associated with your SIMO, which does happen. Call O2 on 202 around 08:15, you should get through to a UK based CS operative who will help get to the bottom of this. Also check your e-mails from when you purchased your SIMO contract and see if they have made a mistake in your e-mail address.
Good luck, @GatoBlanco.
Message 4 of 5
1,573 Views
0Kudos
Go to solution
Denzil2321
Level 2: Apprentice
- 53 Posts
- 16 Topics
- 0 Solutions
on 21-05-202314:51
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-05-202314:51
I have same problem with my02 it use to show me my mins text and data now it suddenly reset its self and I ring cs thay couldn’t sort it so when my contract ends I be looking for new provider@GatoBlanco
Message 5 of 5
1,429 Views
0Kudos
Related Content
- Default in Pay Monthly
- Told suspected fraud so new phone recalled from delivery company in Pay Monthly
- how to make an offical complaint to o2 ?? in Pay As You Go
- myO2 WONT LET ME PAY MY BILL in My O2
- Tranferred from virgin having ongoing issues in My O2
New Solutions
Mobile phone not working
My O2
02 Travel Bolt On £6
My O2
Pay bill
My O2
Refund
My O2
EU roaming
My O2
Find More Solutions
Useful Links
- O2 Community FAQs
- 5 Reasons to Belong to the O2 Community
- A step-by-step guide to registering on our forum
- What's the O2 community and how to get started?
- O2 Community Guidelines
- O2 Community Terms and Conditions
Top Kudoed Authors
| User | Count |
|---|---|
Cleoriff | 5 |
pgn | 3 |
Bambino | 3 |
Oxonian | 1 |
HBK | 1 |
View All
Top
